Service that goes beyond maintenance
From installation to long-term support
“For us, service isn’t a department. It’s a mindset.”
The 6 pillars of our service
Accessibility
A service question? Even by phone you’ll reach our service engineers directly. Always someone ready to help you and think along right away.
Continuity
A well-maintained machine lasts longer. At companies where we perform annual maintenance, the machine has a proven longer lifespan and costly downtime is avoided.
Personal approach
The same team that installs the machine also handles the maintenance later on. No unfamiliar faces, but engineers who know your installation inside and out.
Expertise
Our service engineers are highly trained and continuously follow internal and external courses. This guarantees you’re working with true specialists.
Speed
In most cases, we’re there within one working day. With a service contract, you’re even guaranteed of that. We keep a large stock of spare parts, so we can help you even faster.
The right brands
We choose top-tier brands where we can guarantee a high level of service. Only then can we promise that your investment keeps performing.
Customer testimonials
“We value the speed and quality of the service. It’s a smooth collaboration that goes back many years and will undoubtedly continue for many more.”
Eddy Van Puyvelde,
Real Group
“When we have questions or issues, we quickly get in touch with WCW. It’s the perfect partner: informal, practical, and above all, direct. Exactly what you want when you need help.”
Henk Uneken,
Structal
“WCW already proved their added value in maintenance and fast response times. They make the difference with their short communication lines and excellent accessibility.”
Kris Luyten,
Ivens
Your service team
Yannick Vermeulen
Teamleader Service
Brend Goossens
Service Engineer
Jef Geboers
Service Engineer
Joran Sweerts
Service Engineer
Jordy Hermans
Service Engineer
Sander Jantcheff
Service Engineer
Thomas Vandecraen
Service Engineer
Carine Van Damme
Service Administration
How does WCW provide service?
Remote and on-site interventions
Every WCW machine is equipped with TeamViewer. This allows our engineers to access your machine remotely, analyze faults, and often solve them immediately. That saves time and unnecessary travel.
Is an on-site intervention still needed? We’re at your location within two working days. With a service contract, we guarantee arrival within one working day.
Periodic maintenance moments
A well-maintained machine is a machine that lasts. That’s why periodic maintenance is essential for every installation.
Do you have a service contract with WCW? Then we schedule your maintenance proactively.
No contract? No worries. You contact us and together we plan your maintenance as soon as possible.
Training
A machine is only as good as the operators behind it. That’s why WCW invests heavily in operator knowledge.
After purchasing a new machine, you receive an extensive training session right after installation. We answer your questions and teach your team how to work with the machine from day one.
New operators later on? We’re also available to provide training for existing machines.
Custom adjustments
A new machine can be fully tailored to your production needs, from desired speed to required quality and preset configurations.
Together we look at how you can use your machine as efficiently as possible, so it fits seamlessly into your workflows.
Service contracts: certainty and advantages in one
A WCW service contract means you never have to worry about maintenance or downtime again.
We take over the full service process and ensure your machines always perform at their best.
With a service contract, you benefit from:
🔧 Proactive maintenance
We plan your maintenance automatically and adapt to your schedule. Your machine stays in top condition.
⚡ Fast interventions
With a contract, we guarantee service within one working day. You get a dedicated phone number and a direct line to our service engineers.
💶 Preferential rates
You pay a lower hourly rate for our technicians — often earning back your contract entirely.
Your service in a collaboration
From first interest to ongoing maintenance: what can you expect from the WCW team?
- The right machine
Everything starts with the right match. You tell us what you need, your situation, and your requirements. Together we determine which machine fits your production perfectly. - Preparation and planning
You receive a clear layout of your production hall including the full setup of your future machine. This way, you know exactly which utilities are needed and who is responsible for what. No surprises thanks to strong preparation. - Installation & start-up
Once your machine is ready, we schedule installation as soon as possible. Our engineers — with support from our suppliers if needed — ensure a flawless setup. Afterwards, they fine-tune the machine to your exact requirements. - Training
Your entire team receives practical training in operation and maintenance — from the basics to advanced features. New team members later on? We train them separately on request. - Maintenance and intervention
Your machine stays in optimal condition thanks to regular maintenance and quick interventions. By reacting fast and smart, we reduce downtime to the absolute minimum, giving you more peace of mind and more output.
