{"id":8919,"date":"2025-11-17T13:56:01","date_gmt":"2025-11-17T13:56:01","guid":{"rendered":"https:\/\/wcw.be\/service\/"},"modified":"2025-11-17T15:12:24","modified_gmt":"2025-11-17T15:12:24","slug":"service","status":"publish","type":"page","link":"https:\/\/wcw.be\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"\t\t
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Service that goes beyond maintenance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From installation to long-term support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u201cFor us, service isn\u2019t a department. It\u2019s a mindset.\u201d<\/em><\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The 6 pillars of our service<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Accessibility
\n<\/strong>A service question? Even by phone you\u2019ll reach our service engineers directly. Always someone ready to help you and think along right away.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Continuity<\/strong>
A well-maintained machine lasts longer. At companies where we perform annual maintenance, the machine has a proven longer lifespan and costly downtime is avoided.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Personal approach<\/strong>
The same team that installs the machine also handles the maintenance later on. No unfamiliar faces, but engineers who know your installation inside and out.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Expertise<\/strong>
Our service engineers are highly trained and continuously follow internal and external courses. This guarantees you\u2019re working with true specialists.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Speed<\/strong>
In most cases, we\u2019re there within one working day. With a service contract, you\u2019re even guaranteed of that. We keep a large stock of spare parts, so we can help you even faster.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The right brands<\/strong>
We choose top-tier brands where we can guarantee a high level of service. Only then can we promise that your investment keeps performing.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Customer testimonials<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u201cWe value the speed and quality of the service. It\u2019s a smooth collaboration that goes back many years and will undoubtedly continue for many more.\u201d<\/p>\n

Eddy Van Puyvelde<\/strong>,
Real Group<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u201cWhen we have questions or issues, we quickly get in touch with WCW. It\u2019s the perfect partner: informal, practical, and above all, direct. Exactly what you want when you need help.\u201d<\/p>\n

Henk Uneken<\/strong>,
Structal<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u201cWCW already proved their added value in maintenance and fast response times. They make the difference with their short communication lines and excellent accessibility.\u201d<\/p>\n

Kris Luyten<\/strong>,
Ivens<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Your service team<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\"\"<\/figure>

Yannick Vermeulen<\/h3>

Teamleader Service<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Brend Goossens<\/h3>

Service Engineer<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Jef Geboers<\/h3>

Service Engineer<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Joran Sweerts<\/h3>

Service Engineer<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Jordy Hermans<\/h3>

Service Engineer<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Sander Jantcheff<\/h3>

Service Engineer<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Thomas Vandecraen<\/h3>

Service Engineer<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Carine Van Damme<\/h3>

Service Administration<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How does WCW provide service?<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Remote and on-site interventions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Every WCW machine is equipped with TeamViewer<\/strong>. This allows our engineers to access your machine remotely, analyze faults, and often solve them immediately. That saves time and unnecessary travel.<\/p>\n

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Is an on-site intervention still needed? We\u2019re at your location within two working days<\/strong>. With a service contract<\/strong>, we guarantee arrival within one working day.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Periodic maintenance moments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A well-maintained machine is a machine that lasts. That\u2019s why periodic maintenance is essential for every installation.<\/p>\n

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Do you have a service contract with WCW? Then we schedule your maintenance proactively.<\/p>\n

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No contract? No worries. You contact us and together we plan your maintenance as soon as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A machine is only as good as the operators behind it. That\u2019s why WCW invests heavily in operator knowledge.<\/p>\n

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After purchasing a new machine, you receive an extensive training session right after installation. We answer your questions and teach your team how to work with the machine from day one.<\/p>\n

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New operators<\/strong> later on? We\u2019re also available to provide training for existing machines.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Custom adjustments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A new machine can be fully tailored to your production needs, from desired speed to required quality and preset configurations.<\/p>\n

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Together we look at how you can use your machine as efficiently as possible, so it fits seamlessly into your workflows.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Service contracts: certainty and advantages in one<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A WCW service contract means you never have to worry about maintenance or downtime again.<\/p>\n

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We take over the full service process and ensure your machines always perform at their best.<\/p>\n

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With a service contract, you benefit from:<\/p>\n

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\ud83d\udd27 Proactive maintenance
\n<\/strong>We plan your maintenance automatically and adapt to your schedule. Your machine stays in top condition.<\/p>\n

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\u26a1 Fast interventions
\n<\/strong>With a contract, we guarantee service within one working day. You get a dedicated phone number and a direct line to our service engineers.<\/p>\n

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\ud83d\udcb6 Preferential rates
\n<\/strong>You pay a lower hourly rate for our technicians \u2014 often earning back your contract entirely.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Your service in a collaboration<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From first interest to ongoing maintenance: what can you expect from the WCW team?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    \n
  1. The right machine
    \n<\/strong>Everything starts with the right match. You tell us what you need, your situation, and your requirements. Together we determine which machine fits your production perfectly.<\/li>\n
  2. Preparation and planning
    \n<\/strong>You receive a clear layout of your production hall including the full setup of your future machine. This way, you know exactly which utilities are needed and who is responsible for what. No surprises thanks to strong preparation.<\/li>\n
  3. Installation & start-up
    \n<\/strong>Once your machine is ready, we schedule installation as soon as possible. Our engineers \u2014 with support from our suppliers if needed \u2014 ensure a flawless setup. Afterwards, they fine-tune the machine to your exact requirements.<\/li>\n
  4. Training
    \n<\/strong>Your entire team receives practical training in operation and maintenance \u2014 from the basics to advanced features. New team members later on? We train them separately on request.<\/li>\n
  5. Maintenance and intervention
    \n<\/strong>Your machine stays in optimal condition thanks to regular maintenance and quick interventions. By reacting fast and smart, we reduce downtime to the absolute minimum, giving you more peace of mind and more output.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact our service department<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Service that goes beyond maintenance From installation to long-term support \u201cFor us, service isn\u2019t a department. It\u2019s a mindset.\u201d The 6 pillars of our service Accessibility A service question? Even by phone you\u2019ll reach our service engineers directly. Always someone ready to help you and think along right away. ContinuityA well-maintained machine lasts longer. At […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8919","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService for your cutting and welding machines \u2013 Wouters Cutting & Welding<\/title>\n<meta name=\"description\" content=\"ChatGPT zei: How does our service team ensure your machines keep performing at their best? 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